Cute and clean facility, but there was minimal communication and poor results when it came to my actual waxing. Jazmyne only takes new clients through referrals now, so an average person has to go to one of the other waxers at Cherry City. Im blown away at all the rave reviews, and Im thinking it must have to do with the lead lady herself, Jazmyne, not the overall quality of the place. She referred to “my business” so I’m assuming it was the owner. obviously I knew I would not give them a good recommendation nor would I ever be back. In light of that, I said, “please don’t reschedule me”, it got worse. When I questioned her about the auto charge, she got more defensive. It was the tone of the call informing that I missed the appt. although I don’t like that policy, it wasn’t that, that upset me.
CHERRY CITY WAXWORKS JOBS FULL
I take full responsibility for getting that mixed up, and I also understand that it should’ve been my responsibility to read the form that I signed, stating that they would Charge my credit card if I missed an appt. Today I mistakenly missed that appointment, (I had the appointment on my calendar for tomorrow). Although the front desk person was not friendly (owner?). Had an appointment a few weeks ago which went fine with the gal doing the service. I will not use their services ever in the future. I just wish they showed a little bit more consideration. Anyone could have walked by and seen me.Ive only gone to one other waxing place but had such a better experience where my comfort level and privacy was taken into consideration more than this place did.For me, getting waxed is awkward and a little embarrassing but I go because Im not good at doing it at home. After my wax the girl went to leave the room and just opened the door while I was still undressed on the table.
There was also no privacy towel to cover myself while I waited.Thirdly, clumps of wax were left in areas that were difficult for me to get to on my own though the finished product did look good.Finally (and the part that really bothered me) was the waxing room door opens into the main lobby and is in view of the front door. It made an already slightly awkward experience even more awkward. When it was time to get waxed the girl told me to undress but didnt leave the room to allow me to do so. Full disclosure, it was only bumped up 15 mins and there was a half-hearted apology at the end of the mssg apologizing for the inconvenience but still it just didnt seem very considerate.Secondly, the front desk lady wasnt particularly friendly when I came in. It was a lot of little things that added up to an uncomfortable experience.Firstly they have a 24hr cancellation policy (and will charge you if you cancel with less than 24hr notice) but called me about 90 mins before to TELL me theyd moved my appt. I will be taking my business somewhere the loyalty of the customer is honored and the manager is actually attentive to the customers concerns. If they truly wouldnt have refunded my money it would have been even worse considering Ive been a loyal customer, have been polite and always tipped my waxer well. Ive been going for over two years and have loved my experience up until this point. Again, I never got a call.Its a real shame.
I called again a few days later and again was told the manager would be in touch. I never got a call back from the manager.
The secretary said she would leave a message for the manager but that there most likely wouldnt be a refund as it was their policy. I called to explain the situation, asking if they could consider my clean record up until then and allow the charge on my card to go to another appointment as I still wanted my wax. Ive been a customer for over two years and last week was my first missed appointment (on accident, there was a problem with my phone calender reminding me). *WARNING* They charge you for missed appointments, no exceptions.
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